Consumer Rights & Reporting Information (Texas HB 4224)

Request Your Health Care Records

You have the right to request access to your health care records maintained by this practice.

To request your records:

  1. Submit a written request describing the records you want.

  2. Include your name, date of birth, and contact information.

  3. Send your request to:

Mind & Sol Therapy
Attn: Records Request
Email: sol@mindsoltherapy.com
Mailing Address: 2250 Double Creek Dr. STE 7214 Round Rock, TX 78664

We will respond in accordance with Texas law and the HIPAA Privacy Rule. You may request electronic or paper copies of your records. Fees for copies, if any, will be disclosed to you before they are provided.

Contact the Texas Behavioral Health Executive Council

If you need to contact the licensing authority for behavioral health professionals in Texas, you may do so using the information below:

Texas Behavioral Health Executive Council (TBHEC)
Website: https://www.bhec.texas.gov
Phone: 512-305-7700
Mailing Address:
Texas Behavioral Health Executive Council
Attention: Consumer Relations
P.O. Box 12906
Austin, TX 78711-2906

You may also find contact details and complaint information on the Council’s official Contact Us webpage.

File a Consumer Complaint

If you wish to file a complaint against this practice or any licensed behavioral health professional in Texas, you may do so through the Office of the Attorney General’s Consumer Protection Division.

To file a complaint:

You may also contact the Attorney General’s office by phone or mail:
Office of the Attorney General — Consumer Protection Division
Phone: 1-800-621-0508
Mailing Address:
Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548

Your Rights

You have the right to access your health care records, to know the contact information for the licensing board that oversees this practice, and to file a complaint if you believe your rights have been violated.

This information is posted in compliance with Texas Health and Safety Code Section 181.105, as required by House Bill 4224 (89th Regular Session).